A playbook on how to protect your brand on marketplaces
You’ve worked hard to build your brand on marketplaces and all of a sudden you’re hit with hundreds of copycats, fake reviews, and other issues that require brand protection.
Let’s face it. Much as marketplaces are a platform trusted by millions of sellers and shoppers across the world, there are many shady resellers on the marketplaces. This post gives you an exact playbook on how to protect your brand on digital marketplaces.
Step 1: Identify trademarks and copyrights that are important to your brand
Trademarks generally identify the source of your products. They can be words, phrases, symbols, or drawings. They can even be sounds or smells. If the average consumer thinks of your company when they see, hear, or smell something on a product or product packaging, there is a good chance you have a trademark. In an online setting, trademarks typically include store names, logos you use with your store names, the names of your products, taglines, the unique packaging of your products, and the unique (non-functional) designs on your products.
Copyrights are the bundle of rights you get when you produce a “creative work.” This includes photographs, stock images, marketing pieces, and designs on the packaging.
Step 2: Register trademarks and copyrights
Online marketplaces like Amazon.com receive a huge number of intellectual property related complaints every day. The complaints that are successful are supported by evidence of trademark use and ownership. Accordingly, we recommend having fully registered trademarks and copyrights before you attempt to report infringing activity. Trademark applications, from start to finish, generally take 6-9 months to become registered. Copyright applications usually take 3-4 months, but can take longer depending on the type of work.
Step 3: Enforce your trademarks and copyrights
Once you’ve registered your trademarks and copyrights, you are ready to enforce your rights against third parties. First, however, consider whether the alleged infringer may not be infringing. Are the goods sold at the wholesale level? If so, those buyers would likely be able to resell the goods online. If you have a contract agreement that forbids these types of sales, this is likely a contract dispute*,* not an intellectual property dispute. A person who legitimately purchases a product can, in most cases, resell it any way they would like. Filing false claims can, at best, be a waste of time and money. At worst, it can mean you are on the hook for damages and attorney fees. That being said, the vast majority of infringement on sites like Amazon.com can be removed if the correct procedures are used.
For trademark violations on Amazon.com, Amazon has an intellectual property infringement reporting page to identify specific listings that infringe your trademark rights. Typically Amazon will require submission of proof of registration to have a listing removed. Amazon has also instituted the Amazon Brand Registry, which unlocks a suite of tools designed to help you build and protect your brand and create a better experience for customers.
For copyrights, Amazon.com follows the Digital Millennium Copyright Act’s take-down notice procedure. Once proper evidence of copyright ownership is submitted with sworn statements attesting to the accuracy of the take-down notice, Amazon will remove the infringing works “expeditiously.”
If a seller consistently changes identities after losing intellectual property challenges, moves to a different marketplace, or starts selling infringing products on their own website, you may need to consider filing a lawsuit in Court. While the process can be onerous, a successful lawsuit will provide injunctive relief and possibly damages, either in the form of actual damages for trademark infringement and potentially statutory damages of up to €150,000 for willful infringement of copyrights.
Your trademarks and copyrights are some of your most valuable assets. Taking preventative measures to ensure protection of your intellectual property can allow you the peace of mind to focus on engaging clients, taking orders and delivering quality products. The protection of your trademarks and copyrights is an investment in your brand and in your company.
For more information on protecting your brand on digital marketplaces, feel free to schedule a call with one of our team members: